Important Note:

• This is a full-time opportunity with one of our confidential clients. The client name will be shared during the initial screening call with us/recruiter (after your profile is reviewed).
• In this posting, “we,” “us,” and “our” refer to the hiring client."Candidate" refer to you

Company Size: Startup / Small Enterprise

Experience Required: 5 - 8 years

Working Days: 5 days/week

No. of Positions: 1

Outstation Candidates: Allowed

Max Notice Period: 60

Office Location: Indiranagar, Bengaluru

Role & Responsibilities

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Solutioning & Implementation
• Understand client billing models and configure our contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured workflows and setup.
• Pre-sales & Technical Discovery
• Support sales with live demos, sandbox setups, and RFP responses.
• Participate in technical discovery calls to map our capabilities to client needs.
• Create and maintain demo environments showcasing relevant use cases.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 5-8 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Perks, Benefits and Work Culture

• Variable: Based on performance
• ESOPs (for full time roles)
• Remote (USA)

Benefits (for full-time roles):

• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company Laptop
• Friday game nights

Mandatory

• Strong Senior Solutions Engineer (Pre-Sales) Profile
• Mandatory (Experience 1) – Must have 5+ years of relevant experience in pre-sales solution engineering in a B2B SaaS environment
• Mandatory (Experience 2) – Must have hands-on experience conducting technical discovery sessions, client demos, and proof-of-concepts (POCs) with enterprise or mid-market clients
• Mandatory (Experience 3) – Must have experience in solutioning, configuring, and implementing techical demos of SaaS products
• Mandatory (Experience 4) – Must have strong understanding of APIs and SaaS architecture
• Mandatory (Company) - B2B SaaS
• Mandatory (Graduation Year): Candidates should have graduated in 2018 or before.
• Mandatory (CTC) - Candidates current CTC should not be less than 20L.

Preferred

• Preferred (Experience 1) – Experience with CRM for managing client relationships, pipelines, and deal progress
• Preferred (Experience 2) – Experience in FinTech industry like billing, accounting, or revenue recognition systems (e.g., understanding of invoices, contracts, receivables, pricing models)

Screening Questions: (You must answer this along with the professional summary of the application):

• Are you open to work in US timings (4/5:00 PM - 3:00 AM) - to target the US market?
• Please provide CTC Breakup (Fixed + Variable)?
• This is a hybrid role with 2 days WFO (Indiranagar). On office days, work from 3–9 PM in the office, then WFH till ~4 AM IST. Are you comfortable with this setup?